FAQs

Your satisfaction is our top priority. If you're not completely happy with your order within 30 days of receiving it, simply reach out to us at info@kozyled.com. We'll guide you through the refund process and make it right.

We accept a variety of payment methods to make your shopping experience as smooth as possible. You can pay with local payment systems, credit cards, debit cards, PayPal, and more. Shop with ease and choose the payment option that works best for you

Rest assured, all of our orders are trackable for your peace of mind!

Once your product is shipped, you'll receive a tracking number. Since we source products from various designers to offer quality and affordability, some items may be shipped separately.

You can easily track your order by visiting the 'Track Order' menu on our website or by using the tracking link sent to you via email.

No worries, but act fast! We can only update your address within 24 hours before your order is processed.

If you've noticed a mistake—like a typo or an auto-filled address—email us immediately at info@kozyled.com, and we’ll fix it as soon as possible! 🚀

Once your order has been shipped, we can no longer change the address due to privacy laws.

With a three-color light, you can easily adjust the light from warm white to cool white or natural light using your existing light switch, giving you flexibility to match the mood or activity.

RGB lights use red, green, and blue LEDs to create a wide spectrum of colors. By mixing these three colors in different combinations, you can customize the lighting to any color you desire, allowing for dynamic and vibrant lighting effects.

Stepless dimming means you can adjust the brightness of a light smoothly and continuously, without fixed levels or "steps."

Instead of switching between set brightness levels like low, medium, and high (which would be "step dimming"), stepless dimming lets you slide or hold a button to find the exact brightness you want, anywhere on the brightness scale—kind of like a volume knob that turns smoothly rather than clicking into place.

A dimmable lamp lets you adjust the brightness to suit your mood or needs. You can also change the light color, from warm white to cool white or natural light, offering complete control over your lighting experience.

Absolutely, we’re here to help! You can cancel or change your order within the first 5 hours of placing it.

Just send us an email at info@kozyled.com with your request, and we’ll assist you right away.

Please note: After 5 hours, orders may have already been processed for shipment, and changes will no longer be possible.

If you notice any items missing from your order, please contact us right away! 📦

If you’ve ordered multiple products, they may be shipped separately, as our items come from different interior designers and locations.

Your complete satisfaction is our priority, and we’re here to help!

Typically, we process orders within 2-3 working days.

If you have any questions or need assistance with your order, feel free to reach out to us at info@kozyled.com. We’re here to help!

Absolutely! We offer customization options to make your lamp truly yours. Whether it's adjusting the suspension length, size, color, or other specifics, everything is negotiable. Just reach out via email to explore all available options and tailor your product to your preferences. Please note, customizations may extend delivery times.

Your satisfaction is our top priority! If you’re not completely satisfied within 30 days of receiving your order, don’t worry.

Simply send us an email at info@kozyled.com, and we’ll guide you through the refund process. We’re here to help!

We ship every item with extra care, but occasionally, mishandling by the postal service may cause damage (about 1 in 1,000 products). If this happens to you, don't worry!

Please contact us with:

Your order number

A photo or video of the damaged product

Once we receive your details, we’ll happily send you a replacement product free of charge.

Note: Please report any broken, defective, or damaged products within 48 hours of receipt. Timely communication helps us assist you faster!

While it’s rare, sometimes issues can arise, leading to malfunctions during the warranty period. But don’t worry! We’re here to help.

If you encounter a malfunction, please provide us with:

Your order number

A video demonstrating the issue

Recording a video helps us clearly understand the problem, allowing us to resolve it swiftly without lengthy explanations. This will save you time!

Once we receive the return and assess the situation, if the fault is on our end, we’ll send you a replacement product at no extra cost.

Refunds for cancelled orders are issued automatically to the original payment method used for the purchase.

If you have any questions or need assistance, feel free to contact us at info@kozyled.com. We're here to help!

Yes, you can securely make credit card payments on Kozyled's mobile site. We use 256-bit encryption technology to protect your card details during transmission to trusted payment gateways operated by leading banks. Your payment information is kept safe and secure

Yes, we love partnering with professionals in the interior design industry. If you're interested in collaborating or learning about our trade program, please reach out to our team at info@kozyled.com.

Yes, absolutely! Kozyled is officially registered in the Netherlands. Below are our company details:

Kozyled

Siebe Schootstrastraat 66

8923 GH Leeuwarden

The Netherlands

Registration Number: 88929299

VAT Number: NL004671469B47