Frequently Asked Questions
We are here to help. Below you can find answers to common questions about our products, services, and policies. If you need more assistance, please contact us.
What if I am not satisfied with my purchase?
At Kozyled we want you to be completely satisfied with your purchase. If you are not happy with your order, you can contact us within 30 days after delivery to request a return or refund.
Please email us at info@kozyled.com and our team will assist you with the process.
Which payment methods are accepted?
Kozyled offers secure payment options, including credit cards, debit cards, PayPal, and popular local payment methods such as iDEAL and Bancontact. Choose the option that works best for you.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. Please note that some items may be shipped separately depending on the supplier. You can also track your order at any time on the Kozyled Track Order page.
I entered the wrong shipping address. What should I do?
If you made a mistake with your order, please contact us within 10 hours at info@kozyled.com. We will do our best to update your shipping details before the order is processed.
Once the order has been shipped, changes can no longer be made due to courier policies and privacy regulations.
What does the three color light option mean?
The three color lighting option allows you to switch between warm white, natural white, and cool white using your standard wall switch. This makes it easy to adjust the lighting and create the right atmosphere with one fixture.
What is an RGB light?
An RGB light uses red, green, and blue LEDs to create many different colors. This type of lighting allows you to change the color and create a vibrant and customizable atmosphere.
What is stepless dimming?
Stepless dimming allows you to adjust the brightness smoothly and continuously. This gives you full control over the light level without fixed brightness steps.
What is a dimmable light?
A dimmable light allows you to adjust the brightness and sometimes the color temperature. This makes it easy to change the lighting from soft and warm to brighter and cooler depending on your preference.
Can I cancel or change my order?
You can request a change or cancellation within 5 hours after placing your order. Please email us at info@kozyled.com as soon as possible. After 5 hours, the order may already be in production or shipping.
My order is not complete?
Some items may be shipped from different warehouses or suppliers, so your order may arrive in separate deliveries. If something is missing, please contact us and we will make sure it reaches you safely.
How long does it take to process an order?
Most orders are processed and shipped within 1 to 2 business days. You will receive a confirmation once your package has been shipped.
Can I personalize my product?
Kozyled offers free adjustments for details such as suspension rod or cable length. You can leave a note during checkout or email us after placing your order.
For custom sizes or colors, bulk personalization is available for orders of 10 units or more. Additional production time may be required.
My product arrived damaged?
We carefully package every item, but if your product arrives damaged, please contact us within 48 hours after delivery. Send your order number and a photo or video of the damaged item to info@kozyled.com, and we will send a free replacement as soon as possible.
My product stopped working within the warranty period?
Although this is rare, technical issues can happen. All Kozyled products come with a 5 year warranty. If your item stops working, please send us your order number and a short video showing the issue.
If the problem is covered by the warranty, we will arrange a free replacement.
How are refunds processed?
Once we receive and inspect your returned item, we will process the refund to your original payment method. The refund usually appears in your account within 1 to 3 business days, depending on your bank or payment provider.
Do you work with interior designers or offer trade discounts?
Yes, Kozyled works with interior designers and industry professionals. For more information about our trade program, please contact us at info@kozyled.com.
Still have questions?
If you still have questions, please contact us or send an email to info@kozyled.com. Our team will respond within 24 hours.